Terms of Use

Last Updated: 9 Nov 2021


About Us 

ConnectedHealth Pte Ltd (UEN 200909255E) is a company incorporated in Singapore, with its registered office at 81 Ayer Rajah Crescent, #03-59, Singapore (139967) (referred to herein as “ConnectedHealth”, “we”, “us” or “our”).  

ConnectedHealth is a digital healthcare company which has developed and owns “SugoSure”, a chronic disease management product which supports care for patients with Diabetes Mellitus (“Sugosure” or the “Sugosure Platform”).

ConnectedHealth operates the Sugosure Platform but does not deliver medical care.  The Sugosure Platform collects and processes patient data in a proprietary manner to provide feedback and support to patients, assist physicians in patients’ clinical care, and to allow health coaches to provide lifestyle and health related coaching.  SugoSure stores patient data in the cloud and provides user interfaces to patients through a mobile patient application (“Patient App”) and to physicians and health coaches through a web portal (“Physician Portal” and “Health Coach Portal”).




The health, medical and wellness content ("Content") on this website and our related websites and newsletters (if any) (“Website”), is general in nature and for informational purposes only and does not constitute medical advice.  


1. Terms of Use and Data Protection Policy Constitute Legally Binding Terms 


Your use of this Website constitutes your acceptance of these Terms of Use, including any policies incorporated by reference.  However, if you are a current subscriber of the Patient App, Physician Portal or Health Coach Portal, the terms of the relevant separate agreement will apply to you instead of these Terms of Use.  


Please review ConnectedHealth’s Data Protection Policy available by clicking on this link: Data Protection Policy.  You consent to the collection, use and disclosure of your personal data, in the manner set out in the Data Protection Policy, which may be amended by ConnectedHealth from time to time.


If you do not agree to any part of these Terms of Use, you must immediately stop using this Website.


2. Limited, Personal Right to Use this Website and the Content


Subject to your compliance with these Terms of Use, ConnectedHealth grants you a limited, revocable, non-assignable, non-sublicensable and nonexclusive license to access and use this Website and the Content for your own personal use.


You may not sub-license or transfer your rights under these Terms of Use to a third party or use this Website or the Content in any manner not expressly permitted by ConnectedHealth.  


3. Proprietary Materials


This Website and the Content contain material, features, functionalities, methods, know-how and technologies of ConnectedHealth and others including, without limitation, ConnectedHealth’s licensors, that are protected by intellectual property right laws including but not limited to copyright, trademarks, registered designs, know-how, business methods, databases and proprietary information (collectively, “Proprietary Material”).


4. User Obligations

You agree: 


  1. not to adapt, publish, copy, transmit, participate in the transfer or sale of, create derivative works of, or in any way exploit, in whole or in part, any Proprietary Material; and
  1. not to conduct any manual or automated collection, aggregation, copying, duplication, display or derivative use of the Content, nor use data mining, robots, spiders, or similar data gathering and extraction tools for any purpose, save for Internet search engines and public archives that use such tools to gather information for the purpose of displaying hyperlinks to this Website.

5. Representations and Warranties


You represent and warrant that (a) you will comply with these Terms of Use; (b) all information you provide to us at any time is complete, accurate and current; and (c) that your use of this Website and the Content shall comply with any laws, regulations, limitations, obligations or directives that may apply to you.


6. Suspension, Modification, Restriction or Termination of Access 


ConnectedHealth reserves the right to immediately suspend, modify, terminate or restrict any user’s access to this Website and/or the Content, or any part thereof, at any time, with or without giving any reason or prior notice.  


7. Links to Third Party Internet Sites


This Website and the Content may contain hyperlinks to Internet sites owned or operated by parties other than ConnectedHealth.  ConnectedHealth does not control such sites and is not responsible for their contents or any products, services or information offered on such sites.  You must ensure that you agree to the terms of use or privacy policies of such sites before using them.


8.  Right to Modify Terms of Use


ConnectedHealth reserves the right to modify these Terms of Use in any manner and at any time.  Any modification is effective immediately upon posting the modification on this Website. Please check for updates from time to time. Your continued use of this Website following any modification of these Terms of Use shall be conclusively deemed acceptance of any modification. 

9. No Responsibility for Third Parties


From time to time as we deem appropriate, we may allow access to or promote or advertise certain third-party product or service providers ("Third Parties”) from whom you may purchase certain goods or services, including your personal physicians, health coaches and other healthcare service providers e.g. dieticians. Transactions for these goods and services may or may not be concluded on this Website or the SugoSure Platform.  You acknowledge that we do not operate or control the products or services offered by these Third Parties who are solely responsible for all aspects of their relationship with you. We are not a party to the transactions entered into between you and Third Parties and will not be held responsible for any aspect of any interactions, rights and obligations between you and the Third Parties.


10. Indemnification


You hereby agree to indemnify, hold harmless, and defend ConnectedHealth and its affiliated companies, and their respective predecessors, successors, and assigns, and all of their respective current and former officers, directors, shareholders, agents, and employees (the “Indemnified Parties”) from any and all actions, causes of action, suits, proceedings, claims, and/or demands by any third party (and all resulting judgments, bona fide settlements, penalties, damages, losses, liabilities, costs, and expenses (including without limitation, reasonable attorneys’ fees and costs)), which arise out of: (a) your actual or alleged breach of these Terms of Use, (b) any negligent act or omission by you, (c) any alleged breach by you of any applicable law, regulation or directive; or (d) any third party claim, action, or demand related to your use of this Website or Content (each a “Claim” and collectively “Claims”).  


11. Disclaimer of Implied Warranties


Save as may be otherwise expressly or separately agreed with you under any other contract, this Website and any content, functionality, feature, software or material used or found hereon, are provided “as is” and ConnectedHealth hereby disclaims all warranties and representations, including warranties of merchantability or fitness for a particular purpose, non-infringement, title, or quiet enjoyment. 


ConnectedHealth does not warrant that this Website and any functionality, feature or software used or found hereon, will operate without interruption. 


No rights or remedies referred to in any applicable law will be conferred on you unless expressly granted. 


12. Limitation of Liability


Save as may be otherwise expressly or separately agreed with you under any other contract, ConnectedHealth and its licensors are not and shall not be liable for any claim, injury or damage arising from the use of or the inability to use this Website; any content, functionality, feature, software or material used or found hereon.  


Under no circumstances shall we, or any of our officers, directors, shareholders, employees, agents or representatives, be liable for any punitive, exemplary, consequential, incidental, indirect, or special damages, including for lost or corrupted data or lost profits or other economic damages, arising from or in connection with this Website or the Content, whether under a theory of breach of contract, negligence, strict liability, or otherwise, even if ConnectedHealth has been advised of the possibility of such damages.  


13. Governing Law and Arbitration


These Terms of Use and any action related thereto will be governed and interpreted by and under the laws of the Republic of Singapore, without giving effect to any conflicts of laws principles.  The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms of Use.  

Any dispute arising out of or in connection with these Terms of Use shall be referred exclusively to arbitration in Singapore in accordance with the Singapore International Arbitration Act (Chapter 143A) or any statutory modification or re-enactment thereof save to the extent necessary to give effect to the provisions of this clause. The seat of arbitration shall be Singapore even where any hearing takes place in another jurisdiction.


14. Waiver


Any failure by ConnectedHealth to require performance of any provision hereof shall not affect the full right to require such performance at any time thereafter; nor shall the waiver by ConnectedHealth of a breach of any provision hereof be taken or held to be a waiver of the provision itself.


15. Severability


In the event that any provision of these Terms of Use shall be unenforceable or invalid under any applicable law or be so held by applicable court decision, such unenforceability or invalidity shall not render these Terms of Use unenforceable or invalid as a whole. ConnectedHealth will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent as reflected in the original provision.


16. No Rights of Third Parties.


A person or entity who is not a party to the agreement formed between ConnectedHealth and you hereunder, shall have no right under the Contracts (Rights of Third Parties) Act (Cap. 53B) to enforce any term of these Terms of Use.


© 2021 ConnectedHealth Pte Ltd All Rights Reserved.