Your Personal Diabetes Companion

Support if you need it, when you need it

Data-driven Management of Your Diabetes

Helping You
to Take control

SugoSure is a complete programme which provides digital support as well as personalized health coaching to help you achieve better self-management of your diabetes.

Your Personal
Diabetes Companion

The SugoSure Patient App guides and supports you as a digital diabetes companion.

  • Correctly log the measures you need to track progress
  • Analyse what can be improved based on trends
  • Learn what you need to know to keep things in control

Support if You Need it,
When You Need it

Your health coach works with you to develop plans and make changes needed to meet your targets.

  • After a 2 week evaluation, your health coach agrees a Lifestyle Plan with you to get you on track
  • SugoSure provides feedback on your progress and alerts you to any problems
  • Your health coach reviews your data and communicates with you by messaging in the app and Teleconsults

Data-driven Management
of your Diabetes

The data you log enables your health coach and doctor to provide better, more closely monitored care.

  • Your Care Team tracks your progress remotely through the Physician and Health Coach Web Portals.
  • SugoSure's protocols highlight key trends and issues to your Care Team to assist their reviews
  • You and your doctor receive a detailed 3-monthly report which summarises your Care Plan and progress

Your Personal
Diabetes Companion

SugoSure shows patient Diana when to take her blood glucose readings based on a specific Monitoring Schedule set by her doctor and health coach

When she logs a reading she gets immediate feedback and can see how this affects her key indicators and reading patterns

In certain cases Diana automatically gets assistance from SugoBot, SugoSure’s integral diabetes chatbot, which engages her in discussion about causes of any her out-of-range reading

On days when Diana takes blood glucose readings she also logs her meals in order to better understand the impact of specific foods on her blood glucose and manage her calorie balance

She does this by searching for the relevant food item from SugoSure’s database of more than 3000 local food choices and may also save pictures for a more accurate dietary analysis

Diana gets immediate feedback on the food’s calorie content, which helps her manage her daily calorie intake to the limit needed for her to lose weight

Support if You Need it,
When You Need it

Following a 2-week Baseline Assessment, Diana’s health coach reviews her current blood glucose control and discusses lifestyle areas which can be improved by phone

Diana agrees a Lifestyle Plan with her health coach which addresses these areas in achievable ways and sets targets to be monitored by SugoSure

Her health coach sets up a Teleconsult with Diana if alerted to a problem by the system and provides guidance and support to fix the problem and stay on track

Diana can also message her health coach at any time if she has questions or concerns, supplementing periodic health coach calls at scheduled intervals 

Data-driven Management
of your Diabetes

SugoSure is built on ConnectedHealth’s Clinical Data Platform — a comprehensive database of your clinical measures stored securely in the cloud.

Your doctor and health coach review your progress based on what you log through the app. Remote monitoring and SugoSure’s algorithm-driven alerts provide a very accurate picture of your progress allowing earlier detection and resolution of problems.

The result of closer monitoring, better feedback and support and a clear Lifestyle Plan is better management of your diabetes

With good compliance, SugoSure can result in very significant improvement in your blood glucose control and a much improved overall health status.


Different patients face different challenges in managing diabetes since the course of diabetes may be vary variable.  Also, we all lead our own lifestyles with specific constraints. As a patient, your approach and attitude to diabetes can range from worry through depression to frustration or even denial.

SugoSure aims to help you reset your diabetes management.  No matter what is your starting point, you CAN take control and achieve your goals.

Read stories of how four of SugoSure's Beta Test patients used SugoSure to address their concerns and benefitted from the programme.

Pick the character you identify with and click on the link.

I must manage my Blood Glucose well but need guidance and motivation

M was diagnosed with type 2 diabetes nearly two decades ago but felt that he had never really got things under control. For many years his attitude was “This is life, I have to accept what life gives me”

Today, as a result of advances in medicine’s understanding of diabetes, M is much more aware that he can play an active role in keeping his diabetes under control.

When he was offered the opportunity to beta test SugoSure, M felt this was a chance to kickstart the changes he had been intending to make.  At his stage of diabetes, a significant number of patients have needed to start insulin treatment – something which M really wanted to avoid.

M knew he needed to make lifestyle changes – both improving his diet to lose weight and increasing physical activity. With SugoSure, M found the structure and support he needed to make these changes.

M found SugoSure’s Lifestyle Plan very useful as it gave him a regimen to follow, “a kick in the butt to get me going”. He has been so successful in making changes that he now feels uncomfortable when he misses his walks!

M says his SugoSure health coach Lim Mui Lan has also been instrumental in his journey.

“I have had diabetes for so long, it is difficult to keep motivated. I need someone to be accountable to, someone to guide and motivate me. Mui Lan tells me she is monitoring my activity so I make sure I hit the targets she has set for me in my Lifestyle Plan.”

Mui Lan regularly reviews M’s diet and activity as logged into SugoSure and gives him relevant advice on how to eat more healthily.

Before starting SugoSure, M monitored his blood glucose infrequently and irregularly.  SugoSure’s monitoring protocols have taught M the importance of setting and tracking progress vs targets for diabetes.  Graphs and indicators in the app show M’s progress and highlight any deviation from targets.  Both the app and M’s health coach also provide timely suggestions on how to get back on target if things aren’t going so well.

Self-management of diabetes requires a good understanding of the impact of specific food and lifestyle choices on blood glucose.  M felt that this was another of SugoSure’s benefits: "SugoSure gives me the data and knowledge to help me improve my understanding of diabetes and how to control it."

M’s high expectations of SugoSure, coupled with his own motivation to change, led M to follow SugoSure’s regimen closely.  This has produced spectacular results: M’s HbA1c dropped by 1.4% after 3 months using SugoSure, far exceeding targets and reaching levels similar to non-diabetics.  In his first 3 months M lost more than 5kg in weight and increased his average daily steps from less than 5000 to more than 15,000.

It is now 9 months since M started SugoSure.  Despite a challenging environment due to Covid-19, M has continued to make steady progress and has now lost 15kg since starting SugoSure.  M’s blood glucose control remains very good and he sustains his improved lifestyle, which he is now fine-tuning through SugoSure’s advanced monitoring protocols.  His doctor has reduced his medication dosage as a result of his improved lifestyle so M’s fears of progressing to insulin may now prove groundless.

"Previously I didn't have tools like SugoSure and I was less aware of the importance of managing my diabetes well - I was just going along in life.  Now with SugoSure, I have the tools and support to get things under control.  I am more conscious of what I need to do and I make a concerted effort to achieve my goals.”

I'm frustrated and depressed as I can't get my diabetes under control

When G was first diagnosed with type 2 diabetes, he was confident he could self-manage.  He was familiar with the condition as his father had long-standing type 2 diabetes and his sister had gestational diabetes when she was pregnant.

But after struggling to get his blood glucose under control over the 4 years since he was diagnosed, things were starting to get him down.  G didn't understand why his blood glucose was still high when he thought he was doing everything right: he is mainly vegetarian, never ate sweets, didn't have sugar in his tea and yet his BG readings were still high.  

G was also anxious that he might end up like his father, who has various complications from long-standing diabetes.  How worrying and frustrating could things be?  

One approach was to deny that things were not fully controlled.  At one stage G even convinced himself that his glucometer was not working properly!

But in his heart G knew that he couldn’t put the blame on his glucometer – he had to do something about his own lifestyle.  The question was ‘what’?

“My diabetes was not under control even though I felt that I was doing everything right. I was at a loss and stressed about it. I want to get it under control!"

The major culprit was G’s diet.  It wasn't until he started using SugoSure that G realised his food choices were not as healthy as he thought. As his wife and family live in India, he ate out a lot and felt this limited his ability to improve his diet.

Starting SugoSure was an eye opener for G.  He had to log his food through the app twice a week by either taking pictures or searching for the correct item in SugoSure’s 3000+ food item database.  That seemed like a hassle but once he started logging, G began to understand the value of the feedback this gave him - in particular SugoSure's blood glucose graphs and food diary.

His health coach helped him to interpret this data and provided further advice on diet, activity and other aspects of his lifestyle.  This support helped G make needed changes and at the same time helped rebuild G’s confidence.

"SugoSure has helped me understand the effect of diet and activity on my blood glucose and weight.  It has helped me take control of my diabetes."

Another effect of SugoSure which G noticed was a change in the relationship with his doctor: "My doctor visits were more productive as we could easily identify my BG variability and discuss it at my appointments"

In addition to using SugoSure’s data to have more interactive consultations, G’s doctor also accessed his data in between visits to guide adjustments to medication.  G felt this more closely-monitored approach to diabetes care was another benefit of SugoSure.

In his first 3 months use of SugoSure G lost nearly 1kg and increased daily steps from around 5000 to 7500 while his diet showed significant improvement.  G’s HbA1c also dropped a full % point from 8.3% at the start to 7.3% after 3 months.

Based on SugoSure’s questionnaire-based scoring system, G had been quite distressed about his inability to bring his diabetes under control at the start.  After 3 months he showed a very significant drop in distress as a result of the education and support SugoSure provided.

It is now 9 months since G started SugoSure and he has continued to make gradual steady progress.  He has continued to log his food (now including more detailed approaches such as post-meal monitoring) and has started working with a dietitian specialized in Indian foods.  He has managed to increase activity to an average of 10,000 steps daily and has steadily lost weight: he is now 7kg lighter than at the start of the Beta Test.  His latest HbA1c was 6.7% so he has also reached his target for glycaemic control.

"I am very happy that SugoSure has improved my health and diabetic control. My HbA1c has improved, my activity has increased, I am monitoring more and I have a healthier diet. I now know what I have to do.”

I was scared but with security and support I’m now fully in control

KC started using SugoSure just 4 months after he was diagnosed with Type 2 diabetes at the age of 37. At that time his blood glucose had been brought under control but was not yet very stable.

When first diagnosed KC was very sad, disappointed and also afraid. In the following weeks KC dug up all the information he could find. While still scared of the long-term complications of unmanaged diabetes, KC gradually started to build his confidence that things could be brought under control.

“I learnt that can happen in the long term is really terrible, but I also learnt that this can be prevented so long as I know what to do.’

There was little in KC’s profile which would make him a high-risk candidate for diabetes – an active, lean working professional with no clear family history of diabetes. Although the diagnosis was initially a shock, KC saw SugoSure as a tool to help him learn about his condition quickly and fine tune his control – which was exactly how things turned out.

In his first 2 weeks using SugoSure, KC was surprised to log low BG readings before dinner. From readings which had previously been sky-high, high BG readings were now low, although not low enough for KC to have felt any symptoms from low blood glucose at the time. If not for SugoSure’s monitoring schedule perhaps he would only have found out about these low readings much later.

As things turned out, KC’s episodes of hypoglycaemia were promptly picked up by his doctor and health coach, who were alerted by SugoSure when his low readings were logged and could review all relevant data remotely.

It’s very important for a patient who has low blood sugar to know what to do at the time and also to know how to prevent this from happening again if lifestyle factors are a cause.

How reassuring to have your health coach call you when you have a hypo, make sure you are ok and guide you about what to do next! And to know that your doctor is keeping a close eye on you too. And to have access to the knowledgeable SugoBot to help you at any time.

KC’s doctor acted promptly with the benefit of SugoSure’s patient data: his medication dosage was too high and needed to be reduced.  His doctor informed KC about this through his app, which was so much more efficient than having to wait until his next consultation...

KC continued using SugoSure for nearly a year and found its data-driven approach very helpful in deepening his understanding of the effect of medication and lifestyle factors on his blood glucose. He has made small adjustments to his diet and has achieved the very tight blood glucose control goals set by his doctor.

Compared to when first diagnosed, a year later KC now feels fully in control - confident that he can maintain excellent control and reduce his long-term risk of diabetic complications very greatly.

“SugoSure’s data-driven approach, with its structure and graphs, is a very scientific approach which has helped me since I really want to control my diabetes well. I am am confident that I am now doing a good job”

I haven't bothered about Blood Glucose control but maybe I should?

LT was diagnosed with type 2 diabetes at the age of 35, 4 years before she tried SugoSure. Although she was aware of the potential complications of diabetes, in the years following her diagnosis LT paid little attention to her blood glucose control and made few lifestyle changes.

This was despite her being significantly overweight and having dyslipidaemia (abnormal blood lipid levels) as additional risk factors.  At the start of the Beta Test LT’s Body Mass Index was 43 (vs a target of 23 for healthy weight in Asian populations) and her most recent HbA1c was 8.8%.  She did not own a glucometer and did not self-monitor her blood glucose at all before the Beta Test.

LT knew that her weight and diet were the main contributors to her poor blood glucose control. She used to have three fast food meals a week, loved drinking regular coke and enjoys going out for meals with friends.

LT explained that she had a general “c’est la vie” attitude to her diabetes, influenced by her perceptions of peer and social norms regarding the condition.  “You can know about it, but it doesn’t make you want to change.  Many people are like that, I am not alone.  Diabetes is very common these days, many people have it Diabetes - it is just part of my life."

LT was not however completely worry-free.  One concern was her fear of incurring high medical bills, which she didn’t want to be burdened with in the future.  She also wanted to lose weight to have more options with clothes and feel happier about her image.

The only reason LT started SugoSure was because her doctor recommended her to enrol in the Beta Test.  This was a decision which would have a major impact on the course of her diabetes.

Although she was fearful of pricking her finger for blood glucose readings, LT got used to this and valued the reminders and guidance provided by SugoSure since this was her first time she had actively monitored her blood glucose.  LT was also initially unsure that she would be able to log her meals closely enough however found that in practice this wasn’t troublesome.

Soon, studying her blood glucose graph and food diary became significant motivating factors for LT and she had no problems entering enough data into SugoSure to gain useful feedback in return.

The SugoSure Patient App enabled LT to track the immediate effect of specific foods on her blood glucose and to check medium-term measures such as her 2-week average.  LT experimented with different types of food and quickly learnt to avoid specific foods which caused blood glucose spikes.

"In fact, my whole family is benefiting from SugoSure, they are learning from my experiments with food and blood glucose. We are all eating healthier. I feel very good about my diabetes management. I feel like I am succeeding! It is was a nice surprise.”

LT also had a very positive experience with her health coach. "My health coach has helped motivate me to try things out in easy simple steps. I have someone by my side to keep me going."

She also finds it very helpful that her data is monitored by health coach and doctor since she needs to feel accountable to someone to give her motivation she needs.

In her first 3 months of SugoSure use LT made steady and significant improvements to her blood glucose control.  In her first month of SugoSure, almost every blood glucose reading logged was above target range.  By the third month, the majority of her readings were within range – thanks to both lifestyle and medication adjustments. As a result LT showed the largest drop in HbA1c of any Beta Test patient: from 8.8% to 6.3% (well below her target of 7%) within just 3 months.  She also lost 5.3kg in weight over this time.

LT is now in her 8th month of SugoSure use. She continues  to monitor  regularly and has maintained her HbA1c at 6.3%.  She has not been able to lose further weight due to lifestyle  disruptions from Covid-19 but is now trying to refocus on continued weight loss.

LT has now realised that with some support it doesn’t have to be so hard to take charge of her diabetes.  If she can lose a bit more weight and maintain her currently excellent blood glucose control, LT will very significantly reduce her risk of diabetic complications in the medium-longer term.

"I would definitely recommend SugoSure as it has helped me and I believe it can help others to change and manage their diabetes."